Delivery & Returns

Delivery
Delivery can be to any address as long the address at which your payment card is registered is also present on your order.  Forte Direct (GP) only deliver to the United Kingdom (the Channel Islands and, the Isle of Man and the Scottish islands will incur additional charges). All deliveries must be signed for (except items sent by post and which are small enough to be put through your letterbox). Please make sure you keep the receipt enclosed with your goods.

When you add products to your Shopping Basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge before submitting your order.

All delivery timescales are subject to product and delivery slot availability. Small parcels may be delivered via Royal Mail. Delivery is next working day subject to availability. However, delivery may take up to five working days.

The contents of your order and your delivery postcode area will determine which delivery services you will be offered. We do not deliver to Post Office (P.O.) boxes or shipping agent addresses.

Delivery will be between the hours of 7am and 6pm; we are unable to confirm a time.

Forte Direct (GP) will select the most appropriate carrier for your goods. This means your delivery may arrive in more than one batch to ensure your order is transported in the best possible way.

Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Forte Direct (GP) shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.

Deliveries will be attempted at your chosen address on the following day if the first delivery was unsuccessful. If your delivery was unsuccessful on the second attempt then a card will be left at your address allowing you to contact the delivery service and arrange a collection, you may pay an extra £4.00 for a third attempt on delivery. If you can not collect your goods within 5 days or have not paid for the re-delivery then it will be returned to Forte Direct (GP). All returned orders to Forte Direct (GP) will be refunded via the method of payment; you will incur a £9.99 charge for the attempted deliveries.

Postage
You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. When you have added items to your shopping basket, the standard delivery charge for those products will be automatically applied to your order. Your postage is free when you order more than £40 worth of products. 

Force Majeure
Forte Direct (GP) shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns
If you need to return a product purchased from Forte Direct (GP) then you have 28 working days to do so.  The returned goods must be in a resalable state and any goods or accessories that accompany the returned product must also come back to us.

The goods should be returned with their original box, including packing and accessories.

The returned goods must include the RED tear off portion of your delivery note, stating your name and address, quantity and description of the goods, invoice number and reason for return.

Any refund, which is due to a fault or other defect, will include a refund of the applicable delivery charge. 

Please post returns to the following address:

Forte Direct (Consumer)

Sigma Plc

1 Colonial Way 

North Watford

Herts WD 24 4YR

This returns policy does not affect your legal rights.

Cancellation of Orders
You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by following the links on the Forte Direct (GP) website, or by phoning us on +44 (0)870 2418720.

All orders taken before 4pm will be processed and sent for delivery by 5pm the same day.